About Us
MR BUG is very interested in your thoughts. If you have any suggestions or comments please email us at bugme@mrbug.co.uk
Our Contact details:
Mr Bug Ltd
Bush Studios, 151 The Arches, W12 7LA
Phone: +44 (0)208 811 2598
Email: bugme@mrbug.co.uk
General
These terms and conditions apply to the use of the Mr Bug Ltd. Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us.
Mr Bug Ltd a registered company in England and Wales under company number 12742785, registered at Bush Studios, 151 The Arches, W12 7LA
You can contact us at bugme@mrbug.co.uk
Products
All images of our products used on our website and used on our advertising materials are for illustrative purposes only. Although we have made every effort to display the products and colours of them as accurately as possible, they may vary slightly. We are unable to guarantee that the colours your computer’s display will match the colour of the product delivered to you.
TERMS & CONDITIONS
1. Scope
Subject to Clause 9, all orders for the purchase of goods placed by a organisation dealing as a business ("The Customer") and accepted by Mr Bug Ltd ("The Company") are made subject to and upon these Terms and Conditions of Sale which apply to the exclusion of all other terms and conditions (to include any the Customer purports to apply).
2. Quotations
2.1 All goods are subject to availability and The Company shall be entitled to refuse an order placed by the Customer.
2.2 To order products the Customer will need to contact the Company by using ordering procedures specified on the Company's websites; by telephone; or by written method. By making an order the Customer warrants that he (she or other) is acting in the course of business.
2.3 No contract between The Customer and The Company shall arise until the Company accepts the order; either by written acknowledgement, or upon the Company beginning to process the order, whichever is the earlier.
2.4 Subject to clause 4, The Customer cannot cancel an accepted order except following the Company's written agreement which is on terms that The Customer will indemnify The Company against all its losses incurred by The Company as a result of cancellation.
3. Price
3.1 The price of goods is that agreed by the parties whether made by telephone; by reference to The Company's website or to other written method.
3.2 Where no price has been agreed, the price is the price listed in The Company's published price list at the date of contract.
3.3 If The Customer orders the goods via the website or by other written method The Company reserves the right to validate the price as part of the acceptance procedure and inform The Customer if the price is higher than that stated in the order.
3.4 The price is exclusive of any applicable VAT or other taxes and duties payable by The Customer.
4. Description of goods
4.1 The description of goods will be provided in the confirmation of order and/or invoice despatched with the goods.
4.2 In the event that goods do not correspond with the description set out in Clause (4.1) they must be returned to The Company within 7 days.
4.3 Except where Clause (4.2) applies, The Company shall not accept any returned goods
5. Payment
5.1 The Company shall require payment in advance before providing any goods or services.
5.2 The Company's invoices are due for payment 30 days from their date without any deduction or set off. The Company reserves the right to charge for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.
5.3 If paying by credit or debit card, The Customer warrants that there are sufficient funds to pay for the goods. The Company reserves the right to verify or validate the Customers' credit or debit card details before providing the goods.
6. Delivery
6.1 Delivery dates mentioned by the Company are approximate only and not of contractual effect. The Company shall not be liable to the Customer for any loss or damage of whatever nature, arising directly or indirectly from any failure to deliver on any particular date or dates.
6.2 Delivery is to the customer is deemed effective when the products have been passed by the company to the independent carrier specified by the company to the customer.
6.3 Risk in products shall pass to the Customer immediately on delivery notwithstanding that full legal title to the goods of the goods may not have passed to the Customer.
6.4 Delivery charges specified by the Company to the Customer are approximate only and the Company reserves the right to make changes to Delivery charges from time to time.
7. Ownership of Goods
7.1 The Company reserves full legal title to the goods until payment in full has been remitted in accordance with Clause 5. Where the Customer does not remit payment in accordance with Clause 5 the Company reserves the right to recover the goods. These rights include but are not limited to entering the Customers' premises to recover the goods.
7.2 Until ownership of the products has passed to the Customer, it shall keep the products in good condition.
8. Liability
Except in respect of claims for death or personal injury resulting from negligence or as otherwise prohibited by law, our liability for loss or damage (direct, indirect or consequential) including all loss of profit or business arising out of any single claim, event, or series of related claims or events (including claims based on negligence) shall not exceed the sum paid by the Customer for the goods.
9. Changes to Standard Terms
The Company reserves the right to make changes to these Standard Terms from time to time.
10. Jurisdiction
Contracts between the Company and the Customer will be concluded in the English language and will be governed by English law and will be subject to the exclusive jurisdiction of the English courts.
Making A Purchase Making a purchase could not be easier. Just browse our online store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
RETAIL CUSTOMERS
We accept credit card payment. If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction to Euro or your own currency.
We accept Debit, Visa and Mastercard via the website and use Paypal as our preferred payment gateway, we do not retain any card information.
WHOLESALE CUSTOMERS
Sales order below £2,000 (€3,000) - by bank transfer or credit card 100% in advance.
Sales order above £2,000 (€3,000) - by bank transfer or credit card 30% deposit, 70% before shipment.
International Sales
Please contact Mr Bug Ltd for IBAN & Swift details.
Tel: +44 (0)208 811 2598 Email: conal@mebug.co.uk
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UK Postage
Under £500 order value by arrangement
Above £500 (€730) order value - free of charge.
Overseas – By arrangement
Delivery Schedule
From Website 3 working days
Back Orders
RETAIL CUSTOMERS
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
WHOLESALE CUSTOMERS
Ex-stock - 2/3 days
Non stock - 3/4 weeks (unless advised otherwise)
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
If you have a valid EU VAT number please tick the box and enter your number during the checkout.
All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us at conal@mrbug.co.uk, alternatively, you can call on +44 (0)208 811 2598 or write to us at Mr Bug Ltd, Bush Studios, 151 The Arches, London, W12 7LA